Terms & Conditions: 

This page (together with the documents referred to on it) tells you the terms on which we supply any of the products, inc. recordings (collectively, Products) and sessions, courses, workshops, lectures and seminars (collectively, Events) listed on this website (our site) to you, whether we conclude the contract for such supply electronically, in-person, or by telephone. Please read these terms of supply carefully before ordering any Products or Events from us. You should understand that by ordering any of our Products or Events, you agree to be bound by these terms of supply. Please understand that if you refuse to accept these terms of supply, you will not be able to order any Products or Events from us. 

1. Information about us
This site is operated by Sarah Pym under the name Mind Body Freedom (we or us). 

2. Your status
By placing an order with us, you warrant that:
a. you are legally capable of entering into binding contracts; and b. you are at least 18 years old. 

3. Consumer rights and cancellation
Digital products do not fall within the ‘cooling off’ 7 day period required under UK Law. If you have an issue with a product you have purchased, please email info@mindbodyfreedom.co.uk and we will respond within 48 working hours. 

4. Risk and title in Products
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. 

5. Price and payment
1. The price of the Events, Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. 

2. Prices stated on our site currently exclude VAT. Mind Body Freedom is not VAT registered.

3. Event prices, Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation. 

4. It is always possible that, despite our best efforts, some of the Products and/or Events listed on our site may be incorrectly priced. We will normally verify prices as part of our Order Confirmation procedures. If the correct price of a Product or Event is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions or reject your order and notify you of such rejection. 

5. We are under no obligation to provide any Product or Event to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error. 

6. If we agree with you that you may pay for a Product or Event in instalments, then each instalment must be paid by its due date (as notified by us to you). 

7. If you fail to make any payment due to us by the due date for payment then, without limiting our other remedies, we may: 

a. Charge you interest on the overdue amount at the rate of 4% per annum above Barclays Plc’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You shall pay the interest immediately on demand; 

b. Charge any reasonable debt collection costs incurred in pursuing the debt, such costs to be payable by you on demand; 

c. Refuse you entry to any Event (whether or not your booking on any such Event was a free bonus place for which you did not pay a specific fee); 

d. Refuse to provide you with any Event materials; and/or 

e. Refuse to provide you with any Products that you have ordered from us, whether or not you have paid for them. 

6. Our refunds policy
1. If you change your mind after purchase, you are not entitled to a refund. We look at all cases on an individual basis – please email info@mindbodyfreedom.co.uk and we will reply to you within 48 working hours. 

2. Digital products do NOT fall within the 7 day ‘cooling off’ period required by UK Law. 

3. We may close Facebook groups and refuse membership to Facebook groups at our discretion and without notice. Facebook groups are free bonuses and do not constitute a paid element of a Product or Service. 

7. Intellectual Property

1. All intellectual property rights (including but not limited to Copyright) in all Products, Events and Event materials at all times belong to and shall remain vested in us and neither you nor any other person shall obtain any intellectual property rights or any other interest, right or title whatsoever in or to any Product or any Event materials or any part thereof save as otherwise expressly granted under these terms of supply. 

2. If you purchase an Event for which we provide you Event materials, we hereby grant you a non-transferable, non-exclusive licence to use those materials strictly for the purpose of participating in the relevant Event and for your own educational, non-commercial purposes. 

3. You shall ensure that such course materials are only made available to and accessed by you in accordance with clause 10.2 and you must NOT make available, copy, reproduce, disseminate, retransmit, sub-license, distribute, sell, publish, broadcast or otherwise supply in any medium and in any manner any such materials (or any part of them) to any third party. 

8. Warranty
1. We warrant to you that: 

a. Any Product purchased from us will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied; and 

b. We will perform our obligations under the Contract with reasonable care and skill. 

2. All other conditions, warranties or other terms which might have effect between you and us or be implied or incorporated, whether by statute, common law or otherwise, are hereby excluded to the fullest extent allowed by applicable law. 

9. Data Protection
1. In relation to any personal data provided to us by you or on your behalf, you agree that we may use such personal data to perform our obligations and enforce our rights under any Contract. 

2. Furthermore, you agree that any such personal data will be processed in accordance with our Privacy Policy (as amended by us from time to time). 

10. Our liability 

1. Nothing in these terms of supply excludes or limits our liability for:
a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation; or
c. any other matter for which it would be unlawful for us to exclude or attempt to exclude our liability. 

2. Our maximum aggregate liability in respect of any claim arising out of any Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total sum paid for the particular Product and/or Event giving rise to the claim. 

3. We will not be liable in contract, tort (including negligence), breach of statutory duty or otherwise for losses that fall into any of the following categories:
a. loss of income or revenue;
b. loss of business; 

c. loss of profits;
d. loss of anticipated savings;
e. loss of data;
f. loss of goodwill;
g. loss of contract;
h. waste of management or office time; or
i. any special, indirect, consequential or pure economic loss which arises out of or in connection with these terms of supply even if we had been advised of the possibility of such loss. 

4. We shall have no liability for any failure or delay in the performance of any of our obligations where any such failure or delay is due to any act or omission by you or any third party. 

5. You assume sole responsibility for the selection, suitability and use of any Products or Events. 

11. Import duty
1. If you order Products from us they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. 

2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. 

12. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. You accept that communication with us may be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

13. Notices
All notices given by you to us must be given to us at info@mindbodyfreedom.co.uk We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 12 above. Notice will be deemed received by you and properly served on you immediately when posted on our site, 24 hours after an e-mail is sent to you, or three days after the date of posting of any letter to you. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified email address of the addressee. 

14. Transfer of rights and obligations
1. The contract between you and us is binding on you and us and on our respective successors and assignees.
2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. In particular, you may NOT transfer to anyone else your place on an Event.
3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time. 

15. Events outside our control
1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
a. strikes, lock-outs or other industrial action;
b. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
d. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
e. impossibility of the use of public or private telecommunications networks; and f. the acts, decrees, legislation, regulations or restrictions of any government.
3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. 

16. Waiver
1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms of supply, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
2. A waiver by us of any default will not constitute a waiver of any subsequent default. 

3. No waiver by us of any of these terms of supply will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 

17. Severability
If any of these terms of supply or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. 

18. Entire agreement 

1. These terms of supply and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract. 

2. We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not expressly set out in these terms of supply. 

3. Each of us agrees that our only liability in respect of those representations and warranties that are expressly set out in these terms of supply (whether made innocently or negligently) will be for breach of contract.
4. Nothing in this clause limits or excludes any liability for fraud. 

19. Our right to vary these terms of supply 

1. We have the right to revise and amend these terms of supply from time to time. 

2. You will be subject to the policies and terms supply in force at the time that you order Products or Events from us. 

20. Law and jurisdiction
Contracts and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any such dispute or claim will be subject to the nonexclusive jurisdiction of the courts of England and Wales. 

Privacy Notice (Data Processing) 

Who we are and how we process your personal data 

Sarah Pym and Mind Body Freedom complies with their obligations under the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. 

We use your personal data for the following purposes

To deliver the services that clients have requested; 

To contact those clients as necessary in accordance with the services they have requested;

To contact clients via surveys to ascertain their opinions on the service they received from us;

To maintain our own accounts and records.

N.B. In the event that our recorded data is utilised for research purposes, our own supervision or for the instruction or tuition of students, all such data will be sufficiently anonymised to the extent that individual clients cannot be identified. Should a client indicate that their data should not be used for these purposes, we would refrain from using that data. 

Individual client data will never be passed to a third party without the express consent of the respective client, always provided that such confidentiality is neither inconsistent with the therapist’s own safety or that of the client, the client’s family members or other members of the public, nor in contravention of any legal action or legal requirement.

In accordance with our need to maintain the possibility of access to client data as a result of returning clients or those who may wish to lodge a complaint in respect of our professional services to either our professional body or our insurers (i.e. in all cases perhaps after a long period of time has elapsed), we retain client data for a minimum period of 7 years. For clients under the age of 18, data will be retained until their 25th birthday.

Our Lawful Basis for processing client personal data 

The client has given clear consent for us to process their personal data for a specific purpose. Further, the processing is necessary for both my client’s and my own legitimate interests.

Your rights and your personal data 

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

 The right to request a copy of your personal data, which Mind Body Freedom holds about you; 

The right to request that Mind Body Freedom corrects any personal data if it is found to be inaccurate or out of date; 

The right to request your personal data is erased where it is no longer necessary for Mind Body Freedom to retain such data; 

The right to withdraw your consent to the processing at any time; 

The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [N.B. This only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means]. 

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; 

The right to object to the processing of personal data, (where applicable) [N.B. This only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics]

 The right to lodge a complaint with the Information Commissioners Office. (See below).

 Complaints Notice

The client has the right to complain to the Independent Commissioner’s Office (ICO) if they think there is a problem with the way we are handling their data (see https://ico.org.uk/concerns/handling/).

Product Terms and Conditions

The Place of Serenity

The Place of Serenity download is for your own personal use only. The recording is the property of Sarah Pym and Mind Body Freedom.  Please do not copy or share. 

 When listening please ensure that you are NOT operating machinery or driving a vehicle. 

 Please note: This recording is not suitable for anyone with epilepsy, or anyone who has experienced psychotic episodes or with a diagnosis of schizophrenia. 

Leaves on a Stream

 This Leaves on a Stream download is for your own personal use only. The recording is the property of Sarah Pym and Mind Body Freedom.  Please do not copy or share. 

 When listening please ensure that you are NOT operating machinery or driving a vehicle.

Please note: This recording is not suitable for anyone with epilepsy, or anyone who has experienced psychotic episodes or with a diagnosis of schizophrenia. 

About Me

Sarah Pym
DipCBH

Sarah Pym is a certified Cognitive Behavioural Hypnotherapist and VHT Practitioner. Sarah currently offers 1 : 1 Hypnotherapy & Coaching over secure online conferencing. Initial complimentary phone consultation followed by secure online 1:1 conferencing or there are a few limited sessions in person at Thirsk, North Yorkshire, UK, subject to Covid-19 restrictions. 

Grief & Loss

Social Anxiety, Stress and Low Mood

Insomnia

Pain Relief

Habit Reversal

Smoking Cessation

Weight Loss & Confidence

Insured

Enhanced Clearance

Satisfied Clients

Mental Health First Aider